Here you find the most common mistakes and how to correct them:
Additions to the payslip
The employee has gotten a smaller amount than intended and needs extra pay (present month)
The employee has gotten a smaller amount than intended and needs extra pay (present month)
If you have forgotten to add hours or other information, resulting in an employee being underpaid, you can create an extraordinary pay run and pay out the missing amount using the bonus function for the month in question
Guide:
Extra payroll
Start by creating an extra payroll for the current month. If you already know how to set up the pay run, you can go directly to step 4.
Go to the Payroll tab and click Create extra payroll.
2. To create the correct pay run, ensure that you:Select the correct pay cycle to choose the employee. (Click to read more) By default, the pay cycle is set to "per month." If you have employees with a different pay period (e.g., offset month), you must select the correct cycle from the dropdown menu. Note that employees and periods that do not match the selected pay cycle will not be displayed in the overview.
Select the pay period the salary applies to. (Click to read more) Choose the pay period you wish to pay out. Ensure the selected period matches the payroll being run.
Select the relevant employee(s) (Click to read more) Select the employees to be included in the pay run by clicking them in the list. Note that you cannot add more employees after the pay run has been created, so ensure you select all relevant employees from the start.
3. Once the employee(s) are selected, click the Start extra payroll button.
4. Create a bonus. Go to the specific employee's profile and click Give bonus.5. Click Give Bonus.
6. Fill in the following:Payment date: This should not be changed.
Bonus amount: Enter the total amount for the bonus. Alternatively, you can configure the system to use a rate and quantity instead of a fixed amount. [See how to enable this feature here].
Type: Standard bonus.
Pension: If the employee has a pension scheme, you can choose here whether the bonus should be included in the pension base.
With holiday-qualifying pay: Specify whether the bonus should be included in the holiday-qualifying pay and thereby trigger any holiday pay.
Text on payslip: Enter the text you want to appear on the employee's payslip alongside the amount.
When all fields are completed, click Save changes.
7. Once you have created the bonus, go to the Payroll tab and click on the relevant extra payroll.
8. Finalizing the payment: If you do not use a transfer service (automatic payment), you can simply click Approve to finish.If you use a transfer service, you must choose between automatic or manual transfer. For automatic payout, select Switch to transfer service – the pay will be disbursed within 2 banking days.
[!CAUTION] Do NOT change the disposition date, as this determines which month the pay is reported to SKAT.
Important:If you approve before 10:00 AM, the funds are transferred the next banking day.
If you approve after 10:00 AM, the transfer occurs within 2 banking days.
For payouts via NemKonto, the approval deadline is 08:00 AM.
The employee has gotten a smaller amount than intended and needs extra pay (earlier months)
The employee has gotten a smaller amount than intended and needs extra pay (earlier months)
If you have forgotten to add hours or other pay components, resulting in an employee being underpaid, you can create an extra payroll and pay out the missing amount using the bonus function for the month in question.
Remember to set the payment date for the bonus to the same month as the relevant extra payroll.
Click here to read more about creating an extra payroll
Employee hasn't payed ATP
Employee hasn't payed ATP
If you have mistakenly failed to pay ATP, you can create an extra payroll for each month and add the ATP contribution via the bonus function for each respective month.
Remember to set the payment date for the ATP contribution to the same month as the relevant extra payroll(s)
First step: You need to enable "more bonus types" in advanced settings. You can do that here.
You can read how to create a bonus here
Cancel earlier salary
Employee should not have received salary (reversal of payslip)
Employee should not have received salary (reversal of payslip)
Reversing a Payslip
If you have, for example, forgotten to terminate an employee or paid the incorrect salary, you must reverse the payslip. This also applies when correcting or deleting content on a completed payslip. Additions usually do not require a reversal.
Important to Know:
Only the reporting to eIndkomst is reversed – any amounts already paid out are not automatically pulled back.
If you use a Transfer Service, future payments will be stopped if the reversal occurs before the payment date.
Example:
Salary paid in April → reversed on May 3rd = future payments (e.g., ATP) will be stopped.
Guide:
1. Enable Reversal of payslips under Advanced settings via this link.
2. Go to the Payroll tab → find the relevant pay run where the salary was incorrectly paid out under Previous pay runs, and click on it.
3. Click Reverse payslips.
4. Select the relevant employees → click Reverse selected payslips.
5. An extra payroll with the text "Reversal of pay run" and negative amounts will be created. Click on it and approve it to complete the process.
[!IMPORTANT] Note: If you need to correct the salary for the same month, the reversal must first appear under Previous pay runs before you proceed.
Tax Card
Employee should have had hovedkort instead of bikort/ no taxcard on payslip (employee has been getting 55% tax)
Employee should have had hovedkort instead of bikort/ no taxcard on payslip (employee has been getting 55% tax)
Changing a Tax Card
If an employee wishes to use a different tax card, the payslip must be reversed and recreated – the change cannot be made directly on an already approved payslip.
Important to Know:
Only the reporting to eIndkomst is reversed – any amounts already paid out are not automatically recovered.
If you use a Transfer Service, future payments will be stopped if the reversal occurs before the payment date.
Example: Salary paid in April → reversed on May 3rd = future payments (e.g., ATP) will be stopped.
Guide to reversal of the payslip.
A new pay run with a new payslip is created with all amounts shown as negative values.
It functions like a standard payslip and is billed as such.
Guide:
1. Enable Reversal of payslips under Advanced settings via this link.
2. Go to the Payroll tab → find the relevant pay run where the salary was incorrectly paid out under Previous pay runs, and click on it.
3. Click Reverse payslips.
4. Select the relevant employees → click Reverse selected payslips.
5. An extra payroll with the text "Reversal of pay run" and negative amounts will be created. Click on it and approve it to complete the process.
6. Go to the Payroll tab and click Create extra payroll.
7. To create the correct pay run, ensure that you:
Select the correct pay cycle to be able to select the employee. By default, the pay cycle is set to "per month." If you have employees with a different pay period (e.g., offset month), select the correct cycle from the dropdown menu. Note that employees and periods that do not match the selected pay cycle will not be displayed.
Select the pay period the salary applies to. Choose the period you wish to pay out. Ensure the selected period matches the payroll being run.
Select the relevant employee(s). Select the employees for this pay run by clicking them in the list. You cannot add more employees after the pay run is created, so ensure everyone is included from the start.
8. Once employees are selected, click the Start extra payroll button.
Update the employee's tax card
9. Go to the Employees tab and find the relevant employee on the list.
10. Go to Tax Card under the employee profile.
If the tax card does not appear on the list: You must request a new one. Select the appropriate tax card from the dropdown, click Request new tax card, and wait 15–30 minutes for it to become available. If it still doesn't appear, check if the "valid from" date falls within the pay period.
If the card is on the list but not on the payslip: This is often because the "Valid from" date is after the pay period. Click the pencil icon, and set the date to the last day of the desired pay period. If the problem persists, contact support.
Handling the payout difference
11. If you want to pay out the difference automatically, follow the next step. If you prefer to pay the difference manually, go to the Employees tab, select the employee, and click Advance/Net deduction.
12. Click Register advance/net deduction.
13. Register the net deduction.
14. The net deduction will now appear here and will be displayed on the new payslip.
Approving the pay
15. Go to the Payroll tab and click on the pay run.
16. Check that the primary card (Hovedkort)/Bikort is now appearing on the payslip and that the payslip is otherwise identical to the previous one.
17. If you do not use a transfer service (automatic payment), simply click Approve.
You use overførselsservice/payment service but wishes to have the difference transferred manually:
You use overførselsservice/payment service but wishes to have the difference transferred manually:
Approve the pay run as is, without clicking "Switch to transfer service."
Tax and AM-contribution
If the payment deadline has not passed: The correct amount will be transferred automatically.
If payment has already been made: You will eventually receive the excess tax back from your Skattekonto (tax account).
You use overførselsservice/payment service but wishes to have the difference transferred automatically:
You use overførselsservice/payment service but wishes to have the difference transferred automatically:
Click "Switch to transfer service" and then approve the pay run.
Once the pay run has been processed, follow this guide if you wish to make any of the other transfers manual.
[!IMPORTANT] Important:
If you approve before 10:00 AM, the funds are transferred the next banking day.
If you approve after 10:00 AM, the transfer takes place within 2 banking days.
For payouts via NemKonto, the approval deadline is 08:00 AM.
Employee should have had bikort instead of hovedkort
Employee should have had bikort instead of hovedkort
Here is the translation of the guide, maintaining the "extra payroll" and "starting balances" terminology we established earlier.
If an employee wishes to use a different tax card, the payslip must be reversed and recreated – the change cannot be made directly on a payslip that has already been approved.
Important to know:
Only the reporting to eIndkomst is reversed – not any amounts already paid out.
If you use a Transfer Service, future payments will be stopped if the reversal occurs before the payment date.
Example: Salary paid in April → reversed on May 3rd = future payments (e.g., ATP) will stop.
When a payslip is reversed:
A new pay run with a new payslip is created with all amounts in negative values.
It functions like a standard payslip and is billed accordingly.
Guide:
Reverse the relevant payslip. Do not take further action until the reversal is completed and appears under Previous pay runs.
Reversing a payslip
If you already know how to do this, you can skip to the next step.
Enable Reversal of payslips under Advanced settings via this link.
Go to the Payroll tab → find the relevant pay run where the salary was incorrectly paid out under Previous pay runs, and click on it.
Click Reverse payslips.
Select the relevant employees → click Reverse selected payslips.
An extra payroll with the text "Reversal of pay run" and negative amounts is created. Click on it and approve it to finish the process.
Wait until the pay run appears under Previous pay runs before proceeding to the next step.
Create an extra payroll
If you already know how to do this, you can skip to the next step.
Go to the Payroll tab and click Create extra payroll.
To ensure the pay run is correct:
Select the correct pay cycle to be able to select the employee.
Select the pay period the salary applies to.
Select the relevant employee(s) from the list. Note that you cannot add more employees once the pay run is created.
Once the employee is selected, click Start extra payroll.
Update the employee's tax card
Go to the Employees tab and find the relevant employee.
Go to Tax card under the employee profile.
If the tax card does not appear on the list: Request a new one: Select Secondary card (Bikort) from the dropdown, click Request new tax card, and wait 15–30 minutes.
If the card is on the list but does not show on the payslip: This is often because the "Valid from" date is after the pay period. Click the pencil icon and select the last date of the desired pay period.
Approve the pay run
Go to the Payroll tab and click on the pay run.
Check that the secondary card (Bikort) now appears on the payslip and that the payslip is otherwise identical to the previous one.
If the payslip looks correct, you can approve the pay run.
The employee must then transfer the difference between the previous and current net salary.
Tax and AM-contribution
If the payment deadline has not passed: The correct amount will be transferred automatically if you use a transfer service (automatic payment).
If payment has already been made, you have two options:
Pay the difference manually to the Skattekonto.
Pay the full amount through Salary via automatic payment and receive the excess tax as a refund.
If you choose automatic transfer of A-skat and AM-bidrag, you must approve the salary and then follow this guide: Under "how do I change a manual transfer to automatic if the payroll has been approved.
Vacation
The employee has been set up as "direktørløn" instead of vacation without pay or vacation with pay
The employee has been set up as "direktørløn" instead of vacation without pay or vacation with pay
If you have, for example, mistakenly set an employee to "Executive Salary" (direktørløn) instead of "Holiday without pay" (ferie uden løn) or "Holiday with pay" (ferie med løn), you must first reverse the payslip and then recreate the payslips from scratch.
Important to know:
When you reverse a payslip, only the reporting to eIndkomst is reversed – not any amounts that have already been paid out.
If you use a Transfer Service, future payments will be stopped, provided the reversal occurs before the payment date.
Example: If you paid salary at the end of April and perform the reversal on May 3rd, future payments (e.g., ATP and potential tax) will not be completed.
When a payslip is reversed, a new payslip is created with all amounts in negative values. This reversal payslip is equivalent to creating a standard payslip, and it is billed as such.
Guide:
Enable Reversal of payslips under Advanced settings via this link.
Go to the Payroll tab and find the pay run where the salary was incorrectly paid – under Previous pay runs – and click on it.
Click Reverse payslips. You will now have the option to choose which specific payslips to reverse.
Select the relevant employees and click Reverse selected payslips.
The reversed payslip is created as an extra payroll with the text "Reversal of pay run" and negative amounts. Click on this pay run and approve it to finish the process. Reverse all incorrect payslips before proceeding. You can only move forward once the pay runs have processed and appear under Previous pay runs. This can take 10-15 minutes from the moment the payroll is approved.
Once the pay runs appear under Previous pay runs, you can continue the process. Start by creating an extra payroll for the oldest month. It is recommended to handle one month at a time. You can find a detailed guide on creating extra payrolls here.
Once the extra payroll is created for the first month, go to the specific employee and select the relevant previous contract.
Go to the Holiday tab and change the setting to Holiday without pay or Holiday with pay.
It is critical that the new payslip matches the original. Go to Payslips and download both the old (completed) and the new (draft) payslip.
Compare the following:
Same pay components (e.g., pay types, additions, deductions).
Same tax card.
Same net amount.
The new payslip will show a payment to FerieKonto (if the employee is set to holiday without pay) and a holiday balance in the bottom left corner.
Depending on whether you use the Transfer Service and the specific type of holiday, follow the relevant scenario below:
You do not use Overførselsservice/payment services (manual transfers)
You do not use Overførselsservice/payment services (manual transfers)
Go to the extra payroll and approve the payslip.
If the employee is set to "Holiday without pay":
Transfer holiday pay to FerieKonto.
Pay the tax on the holiday pay to the Danish Tax Agency (Skattestyrelsen).
Read more about manual transfers here.
If the employee is on "Holiday with pay": You do not need to take any further action.
You use Overførselsservice/payment services and the employee is "vacation without pay"
You use Overførselsservice/payment services and the employee is "vacation without pay"
1. Approve the pay run without clicking "Switch to transfer service."
2. Once the pay run has moved to "Previous pay runs," go to Company → Transfers.
Click "Switch to Transfer Service" next to FerieKonto.
For the tax, you can choose either:
To let the Transfer Service handle it (the tax will automatically reconcile if you have already paid a portion of it), or
To keep it manual and transfer the difference yourself.
You use Overførselsservice/payment services and the employee is "vacation with salary"
You use Overførselsservice/payment services and the employee is "vacation with salary"
You can simply approve the pay run as it is – all transfers will be handled automatically.
The employee has been set up as "direktørløn" instead of vacation without pay or vacation with pay.
The employee has been set up as "direktørløn" instead of vacation without pay or vacation with pay.
NOTE: This guide can only be used if the employees have NOT yet withdrawn the holiday pay from FerieKonto.
If an employee was mistakenly set to "Holiday without pay" instead of "Holiday with pay," you must first ensure that the funds have not been withdrawn from FerieKonto. If they have not been withdrawn, you must arrange to have them reversed yourself. You correct the error by reversing the payslip and then recreating the payslips.
Important to know:
Only the reporting to eIndkomst is reversed – any amounts already paid out are not automatically recovered.
If you use a Transfer Service, future payments will be stopped if the reversal occurs before the payment date.
Example: Salary paid in April → reversed on May 3rd = future payments (e.g., ATP) will stop.
When a payslip is reversed:
A new pay run with a new payslip is created with all amounts in negative values.
It functions like a standard payslip and is billed accordingly.
Guide:
Reversal
Start by reversing the payslips one at a time. Approve each pay run before reversing the next one if there are several. If you are already familiar with this process, you can proceed to the next step once all relevant payslips have been reversed.
Enable Reversal of payslips under Advanced settings via this link.
Go to the Payroll tab → find the relevant pay run where the salary was incorrectly paid under Previous pay runs, and click on it.
Click Reverse payslips.
Select the relevant employees → click Reverse selected payslips.
An extra payroll with the text "Reversal of pay run" and negative amounts is created. Click on it and approve it to finish the process.
Wait to proceed to the next step until the pay run appears under Previous pay runs.
Create an extra payroll
Create a pay run for each of the months where the holiday settings need to be corrected. If you already know how to do this, you can skip to the next step.
Go to the Payroll tab and click Create extra payroll.
To create the correct pay run, ensure that you:
Select the correct pay cycle to be able to select the employee.
Select the pay period the salary applies to.
Select the relevant employee(s) from the list. Note that you cannot add more employees once the pay run is created.
Once the employee is selected, click Start extra payroll.
Correct the employee's holiday settings
Go to the Employees tab and find the relevant employee. Correct the holiday settings in the contract(s) where it was incorrect: Click Select contract and choose a contract from the dropdown menu. Start with the oldest contract and work your way to the newest.
Click the pencil icon next to the Holiday field.
Select Holiday with pay and click Save changes.
Approve the pay run
Go to the Payroll tab and click on the oldest of the pay runs first.
Check that the holiday is now listed as Holiday with pay and that the payslip is otherwise identical to the previous one (except for the holiday details).
If the payslip looks correct, you can approve the pay run. Any excess tax will generally be refunded from the Skattekonto at a later date.